SECURE PAYMENT

The accepted payment methods are: Visa credit or debit card, MasterCard, American Express, Mercado Pago with its variants (cards, money in MercadoPago account and cash payments in convenience stores such as Oxxo and 7eleven), KueskiPay and PayPal for all our online products. The site www.johnleopard.com.mx does not receive or store your debit or credit card data, or any other related information.

Please note that the site does not receive any banking information directly. Every payment transaction is operated and managed by a payment gateway such as; PayPal, MercadoPago, KueskyPay, but not limited to.

The payment gateways and the site www.johnleopard.com.mx only exchange information regarding whether a payment transaction has been authorized, which is accompanied by its respective chain or digital authorization seal of the payment gateway in question.

All operations involving the transmission of personal or banking data are carried out using a secure environment. All data sent to and from merchants and customers is encrypted using the HTTPS protocol. You will know that the page is secure by the padlock displayed on the left side of the browser or if the web page address begins with https. By clicking “pay” you are confirming that the bank card is yours. Bank cards will be subject to verification and authorization by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.

ACCREDITATION TIME

In the case of PayPal, KueskiPay and credit card payments, the accreditation is immediate and you should receive a confirmation email of successful payment. It is important and the customer's responsibility to place their email correctly and without errors and check their inboxes, Spam and/or junk mail.

For cash payments with MercadoPago payment type, it must be considered that the dispatch of the order depends on the payment being accredited. In the case of this type of payment, accreditation may take up to 48 hours, and you must receive an email confirming the successful payment. It is important and the customer's responsibility to place their email correctly and without errors and check their inboxes, Spam and/or junk mail.

Sometimes the payment may be considered fraudulent due to inconsistencies in the information provided, so the site www.johnleopard.com.mx may request the client for some additional information such as identification to validate that the payment is secure. The site www.johnleopard.com.mx may retain the order until receiving the customer's response and/or cancel it as the case may be.

CANCELLATIONS

For payments with PayPal, Credit or Debit Cards and/or MercadoPago, the customer has the possibility of requesting the cancellation of an order, however the confirmation that the order is canceled will depend on the status of the order, for example which the site www.johnleopard.com.mx reserves the right to cancel. To request it, it is necessary to send an email toservicioalcliente@johnleopard.com.mx with the title CANCELLATION REQUEST and the order #. In the case of any cancellation at the customer's request, the amount paid via the payment method used will be refunded, deducting a commission of 9% of the order value + 5USD (or the equivalent in Mexican pesos), said commission is deducted directly by the gateway. of payments and is not refundable in any case and for any reason.

In the case of payments made by KueskiPay, it is not possible to request cancellation since it is not possible to refund the amount due to the nature of the type of payment (credit payments without credit cards).

It is possible to refund the full amount of the payment by requesting the cancellation of the order and refunding it via a Gift Card in John Leopard credit. In this way, cash would not be reimbursed, so payment gateway commissions would not be charged. The coupon would be sent electronically to the email registered in the purchase with which the customer could purchase products from the site with a value equal to or less than the coupon or greater, paying the difference. This option is available regardless of the type of payment that has been made (PayPal, MercadoPago or KueskiPay), however the site www.johnleopard.com.mx reserves the right to cancel the order or not, depending on the status in which it is placed. find the order.

In the case of cancellation due to considering the payment fraudulent, the owners and people involved (registered recipient, registered client, etc.) will be denounced and reported to the corresponding government institutions, as well as the automatic cancellation and blocking of the site account. . It is important to note that fraudulent payment is considered a criminal offense.

Team John Leopard

Last update : 10/15/2022